GoldsBet Privacy Policy

1 Introduction

This Privacy Policy explains how GoldsBet, accessible at goldsbet.one, collects, uses, stores and protects the personal information of players who register and use the platform. It applies to all sections of the platform including sports betting, live casino, slots, bingo, the VIP programme and the GoldsBet app.

By creating an account or using GoldsBet in any capacity, you confirm that you have read and understood this Privacy Policy. If you have any concerns about how your data is handled, please contact our support team before continuing to use the platform.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and GoldsBet.

2 Data We Collect

GoldsBet collects personal information in two main ways: information you provide directly when registering or using the platform, and information collected automatically through your interactions with the site and app.

Information you provide directly:

• Full name and date of birth (required for age verification)
• Email address and mobile number
• CNIC number or other identity document details (required for account verification)
• Preferred payment method details (e.g. JazzCash account, Easypaisa number, bank account)
• Any communications you send to customer support

Information collected automatically:

• IP address and approximate location (country/city level)
• Device type, browser version and operating system
• Pages visited, features used and time spent on the platform
• Betting and gaming history within your account
• Session login and logout timestamps
• Cookie data and similar tracking identifiers (see Section 6)

3 How We Use Your Data

The personal data GoldsBet holds about you is used for the following purposes:

GoldsBet will not use your personal data for purposes beyond those listed above without notifying you and, where required, obtaining your consent.

4 Payment Data

All financial transactions on GoldsBet are conducted in PKR (Pakistani Rupees). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank transfer, debit/credit card or another mobile wallet, the relevant payment details are processed through secure payment provider systems.

GoldsBet does not store your full card numbers, JazzCash PINs, Easypaisa passwords or online banking credentials on its own servers. Payment processing is handled by the relevant payment provider, and only a transaction reference and status confirmation is retained by GoldsBet for record-keeping purposes.

Payment data retained by GoldsBet is used solely for:

• Verifying that deposits have been received and credited to your PKR balance correctly
• Processing withdrawal requests back to your registered payment method
• Investigating transaction disputes raised by you or flagged by our fraud detection systems
• Maintaining financial records as required for platform audit purposes

5 Sharing With Third Parties

GoldsBet does not sell, rent or trade your personal data to any third party for marketing or advertising purposes. Data is shared externally only in the following limited circumstances:

• Payment Processors: JazzCash, Easypaisa, Raast and bank partners receive the minimum transaction data needed to process your PKR deposits and withdrawals.
• Identity Verification Providers: When account verification is required, relevant identity details may be passed to a verification service to confirm your CNIC or other documents.
• Fraud Prevention Services: Anonymised or aggregated behavioural data may be shared with fraud detection tools to protect the platform and its players.
• Technical Service Providers: Hosting, analytics and platform infrastructure providers may process data on GoldsBet's behalf under strict confidentiality agreements. They are not permitted to use your data for their own purposes.
• Legal Requirements: GoldsBet may disclose personal data if required to do so by a valid legal process or to protect the rights and safety of the platform and its users.

All third-party service providers engaged by GoldsBet are required to handle your data in a manner consistent with this Privacy Policy and to maintain appropriate security standards.

6 Cookies & Tracking

GoldsBet uses cookies and similar tracking technologies on the website and app. Cookies are small text files stored on your device that help the platform recognise you, remember your preferences and understand how different parts of the platform are being used.

Types of cookies used by GoldsBet:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of these without stopping use of the platform.
• Preference Cookies: Remember your settings such as language preference and display options so you do not have to set them again on each visit.
• Analytics Cookies: Help GoldsBet understand which pages and features are most used, how long sessions last and where players encounter issues. This data is aggregated and does not identify you personally.
• Security Cookies: Support fraud detection and help identify unusual login patterns or suspicious activity on your account.

GoldsBet does not use third-party advertising cookies or allow external ad networks to place tracking cookies on the platform. You can manage cookie preferences through your browser settings, though disabling essential cookies may prevent some parts of the platform from working correctly.

7 Data Retention

GoldsBet retains your personal data for as long as your account is active and for a reasonable period after account closure to comply with record-keeping obligations and to resolve any outstanding disputes or investigations.

Specific retention guidelines:

• Account Data: Retained for the duration of your account and for up to 5 years after permanent closure.
• Transaction Records: PKR deposit and withdrawal records are retained for at least 5 years for financial audit purposes.
• Identity Documents: CNIC and verification documents are retained for the account lifetime plus a period thereafter as required.
• Support Communications: Chat logs and email exchanges with customer support are retained for up to 2 years.
• Analytics Data: Aggregated usage data that does not identify individuals may be retained indefinitely for platform improvement purposes.

When data is no longer needed and the retention period has lapsed, GoldsBet will securely delete or anonymise it so it can no longer be linked back to you.

8 Security Measures

GoldsBet takes the security of your personal data seriously. The platform applies technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.

Security measures in place include:

• HTTPS encryption across the entire platform, including the app
• Encrypted storage of account passwords — GoldsBet staff cannot view your password in plain text
• Two-factor authentication options to add a layer of protection to your account login
• Automated monitoring for unusual login activity and suspicious transaction patterns
• Access controls ensuring that only authorised staff can access player data, and only to the extent necessary for their role
• Regular internal reviews of data handling practices

9 Your Rights

As a GoldsBet player, you have the following rights in relation to your personal data:

• Right to Access: You can request a copy of the personal data GoldsBet holds about you. We will provide this within a reasonable timeframe.
• Right to Correction: If any of your personal details are inaccurate or out of date, you can request a correction. Some updates (such as name or date of birth) may require identity verification before being processed.
• Right to Deletion: You can request deletion of your personal data. Note that some data must be retained for legal and financial record-keeping purposes and cannot be deleted on request alone.
• Right to Restrict Processing: In certain circumstances, you can ask GoldsBet to limit how your data is used while a dispute or correction request is being investigated.
• Right to Object: You can object to your data being used for analytics or platform improvement purposes. Essential use of data for account management and transaction processing cannot be objected to as it is required for the service to function.

To exercise any of these rights, contact GoldsBet support at [email protected]. Requests are handled manually and response times may vary, particularly during busy periods such as PSL season. We aim to respond to all data requests within 30 days.

10 Minors & Age Policy

GoldsBet is an adults-only platform for players aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. During registration, players are required to confirm their age, and identity verification checks are conducted to enforce this requirement.

If GoldsBet identifies or is notified that an account belongs to a person under 18, the account will be immediately closed, all activity voided and any personal data associated with the account deleted or anonymised as quickly as reasonably possible. Any deposited funds will be returned to the original payment source where this is possible.

Parents and guardians who suspect that a minor has registered on the platform are encouraged to contact support immediately so the matter can be resolved promptly.

11 Policy Updates

GoldsBet may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable data practices or improvements to our security and data handling procedures. When significant changes are made, the "Last Updated" date at the top of this page will be revised.

For material changes that affect how your personal data is used, registered players will be notified through an in-platform message or by email. Continued use of GoldsBet after any such notification constitutes acceptance of the updated Privacy Policy.

We encourage you to review this page periodically so you are always aware of how your data is being handled. If you disagree with a change, you may close your account by contacting support before the updated policy takes effect.

12 Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or the way GoldsBet handles your personal data, please reach out to the support team:

For general platform questions, the FAQ page covers account setup, deposits and withdrawals in PKR, bonuses, VIP rewards and betting rules in one place.

For details on how GoldsBet handles your betting activity and what tools are available to help you manage your play, visit the Responsible Gaming page.